Orders

Direct sale - New customer

Ordering

When placing an order with Pantech for the first time, please provide the following information about yourself:

• Customer name
• Postal address
• Delivery/Physical address
• Contact name
• Telephone number
• Fax number
• Cell number
• E-mail address
• VAT number
• Company registration number

Please also provide the following important information about your order:

• Full product description
• Catalogue number
• Quantity required (specify units, e.g. 1 box or 25 units)
• Order reference number
• Special delivery instructions

Please send your order to:

E-mail:
orders@mikamed.co.za
Fax:
(011) 422- 3648
Telephone:
(011) 421- 6321

Credit terms can be granted to established customers. If you would like to apply for credit terms, please request a Credit Application which will faxed or posted to you. The granting of terms is strictly at MikaMed’s discretion.

Delivery

Deliveries are made via courier, from JHB unless otherwise specified.

Returned goods policy

No returns will be accepted without prior approval from MikaMed. To return unused products that were sent to you in error, please contact us to uplift the order.

Damage/shortage claims

Deliveries must be inspected immediately upon receipt and discrepancies must be reported in writing within 3 days of receiving the order.

Technical service

Please contact any of our staff if you have a question regarding our products, their procedures or their applications.